Picfair - Customer Support Representative
We’re looking for a bright, quick-witted and friendly problem solver to join Picfair’s Customer Support Team. This is a great opportunity to join a creative start-up and gain exposure to photography, technology, SaaS, e-commerce and everything in between.
Picfair is a simple and beautiful one-stop-shop for photographers around the world to build a website, upload their portfolio and start selling their images as digital downloads and printed products. Our photographers are the heart of Picfair, and our support service is core to their experience of the site.
We want to make sure that every interaction a photographer has with Picfair lets them know that we’re here to support them, regardless of whether they’re an experienced pro photographer or someone who’s just picked up a camera for the very first time. Picfair exists to make the world of photography simpler and fairer, and every interaction we have with our photographers should reinforce this.
The ideal candidate will be someone who thrives off the unknown and isn’t afraid to make judgement calls, someone who isn’t fazed when presented with a new problem to solve. We’re looking for a solid level of situational reasoning, a coordinator who can analyse information from a variety of sources and use previous customer enquiries to determine the best course of action. This is not a standard support role with a pre-determined answer for every question so ideally would suit someone with academic analytical skills, or a critical thinker with experience in agile start-up environments. We encourage those with cultural, literary or creative backgrounds but if that’s not you don’t be put off, please apply and let us know what you can bring to the team!
You should apply if you:
To apply, please send us the following to firstname.lastname@example.org:
Shortlisted candidates will be invited to undertake an online assessment to help us gauge your skills and learn more about your personality before a phone call and virtual interview.